Our Process
Find Out How Our Process Can Help You
Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience.
Plan Your Next ProjectConsultation
We have consultants available to visit your home to evaluate your proposed entertainment area and make recommendations on home entertainment products and/or custom installation solutions. Call or visit us to set up your in-home consultation. We will work with you to come up with a date and time that works with your busy schedule. We want your input so that we can create a custom installation that fits your needs, lifestyle, and budget.
System Design & Engineering
Comprehensive and thoughtful system design and engineering up front leads to the best balance of functionality, reliability, and aesthetics in the end result. Avoid costly mistakes or order changes, having to do something twice, or tearing up walls once they’ve been closed. Careful attention is given to the numerous details involved with smart technology and integrated systems to ensure they are easy to use, deliver consistent performance, and allow for future expansion or upgrades. Everything from wiring infrastructure, hardware location, control device placement, user interface design, power management, and blending equipment with architectural elements and interiors is planned out in advance. We coordinate with architects, engineers, interior designers, general contractors, and affected sub-contractors.
Project Management
A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors, and owner. Job sites are dynamic with many moving parts, and having a solid, experienced person responsible for bringing it together makes all the difference. Given the multi-faceted nature of integrating different sub-systems, we take a proactive approach and over-communicate every step of the way.
Installation
Putting all the parts and pieces together for smart technology and integrated systems needs to be executed with skill, precision, and some finesse. As much as we value our manufacturer partners, different products and brands have nuances that require special know-how and experience to optimize installation and access all the needed functionality. Our trained technicians receive ongoing education and stay up to date on the latest standards and best practices. We take pride in executing your system design with quality craftsmanship so it functions as desired and is reliable.
Programming
Programming all of your technology to work together takes years of training and experience to master. Getting all of the products to talk to each other is only the beginning—the real artistry is in creating an interface that is easy to use and logic to make it all work together to meet your needs. Our programmers work closely with our design and sales team to ensure that your system will function the way you want it and be intuitive for daily users or people just visiting.
Customer Service
We’re committed to providing exceptional customer service. By design, it is woven into every step of the journey our clients take with us. From that initial consultation where we focus on listening to your needs and taking the time to answer any questions, to only using robust products that work and are backed by exceptional service from our vendor partners. We’ve developed a process, a team, and a selection of great products with one goal in mind—to provide great service and exceptional experiences for our clients.